An End-To-End Guide
Posted on 08 August 2025 by Maitri Bhavsar
Long Queues . Overworked Staff . Tired guests
If you are someone from the hospitality industry, you know this scene too well. After a pandemic, guests expect more than just good service; they want speed, personalization, and control. A post-pandemic world is driven by digital first habits making waiting in queue for check-in counters doesn't cut it anymore.
That’s why forward thinking resorts, hotels and QSRs are turning towards the kiosks. Not as luxury but as part of strategic necessity. These self-service kiosks are not just providing customer satisfaction; they are also at the forefront of optimizing operations, improving margins, and helping hotel staff to focus on the core business.
In this blog, we will explore how hospitality kiosks are transforming guest experience, share real world cases, and explain why it is the right time to modernize your front desk with the right partner by your side.
What are Hospitality Self-Service Kiosks?
Self-serving kiosks are interactive digital terminals that allow guests to perform various tasks independently. They can do it without any staff assistance or waiting in line. Depending on the hospitality setting, kiosks can be used for:
Hotel Check-ins/ Check-outs
Skip the queue, verify your identity on the go, select your room or look for the floor where your room is, and print the room key.
Restaurant ordering and bill payment
Browse the digital menu, customize the meals, place the orders, and pay securely. All without waiting in queue or with staff assistance.
Service Booking
With the self service kiosk, you can book or schedule the services offered by hotels, such as spa treatments, recreational activities if you want space for your family, and you can book guided tours for nearby sightseeing.
Event Registration
With the self service kiosk, you can register into the events that the hotel or resort has to offer. And if there are events in the resort or you’re attending the wedding, all of that you can do with the help of a self-service kiosk. You don't need to wait for someone to guide you or interact with you.
Feedback collection and Loyalty program registration
You can collect ratings, look into the feedback from the customer, and enroll guests into loyalty programs.
These Kiosks are built with features like multilingual support, a secure payment interface, face & fingerprint recognition, NFC compatibility, and real-time connectivity. It easily integrates with the core business systems like PMS, POS, CRM and third-party party payment gateways to provide real-time, accurate, and personalized services.
Why is the Hospitality industry Turning to Kiosk?
As guest expectations are rising and operational pressures mount, hospitality businesses are turning to kiosks to deliver faster, smarter, and more personalized manners. Here’s why this shift is gaining momentum across the industry:
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Speed & Convenience
Today, time is valued by everyone. With self -service kiosks, a check-in that once took almost 10 minutes can now be completed within 90 seconds. In busy city hotels or high volume airport checkpoints, kiosks can play a great role in saving time, providing a seamless user experience, and higher throughput. The best example, you can see kiosks work is McDonalds, in the peak hour you can see how kiosks reduce the stress of ordering.
In fact, in a survey by Oracle Hospitality, travelers revealed that 53.6% of guests want contactless check-in and check-out to remain a paramount hotel feature, making it the most desired technology introduced during the pandemic. This growing preference for independence & speed makes self-checking in kiosks a valuable differentiator.
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Enhanced Guest Experience
According to a report by Oracle Hospitality, 73% of travelers agree that they’re more likely to stay at a hotel offering self-service technology. In convenience first culture, waiting for lines feels tedious and can feel outdated. So these self-service kiosks allow the guests to check-in under 90 seconds, offering convenience and autonomy right from the beginning.
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Staff Optimization & Cost Efficiency
In the industry grappling with rising labor costs and staffing shortages, it enables businesses to do more with fewer resources. By using self service, it can help automate routine tasks like check-ins, menu browsing, or payment processing so the staff can be reallocated to more personalized guest interactions. Properties have seen a reduction in the front desk cost by up to 30% after kiosk implementation, especially during the night shift or low traffic hours.
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Multilingual and Inclusive Service
Hospitality is a global business. Whether your guests speak English, French, Spanish, or Portuguese. A kiosk with multilingual support ensures that everyone receives clear instruction. It is an important feature if you’re planning to target the global audience.
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Revenue Generation through Upselling
Kiosks aren’t just about automation; they are about intelligent engagement. During the check-in process, guests can be offered:
- Room Upgrades
- Breakfast packages
- Spa appointments
- City Tour bookings
Let’s take McDonalds as an example as we have already talked about it previously. At McDonald’s when you order from Kiosk, you will get to know the limited time offers, combo meals, redeem coupon code, and can also offer (let’s be honest it pushes) to buy extra stuff, like if you bought fries it will offer you to buy peri peri mix. This kind of data-driven upselling has shown to increase average ticket sizes by 15-25%.
Real-World Application of Kiosks in Hospitality
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Hotels & Resorts
Hotel self check-in kiosks eliminate the front-desk bottlenecks, particularly during peak hours or peak vacation sessions. They integrate with the PMS platform to handle reservations, room allocations, and check-out logistics. Some can even print Keycards to issue digital keys.
Luxury Resorts are using Kiosks for the following purpose:
- Guest verification via biometrics
- Booking resort activities
- Multilingual concierge assistance
Not just luxury resorts, even the budget hotels can use kiosks and get the benefit of 24*7 service without increasing the staff count, providing consistency and convenience.
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Quick Service Restaurant
Restaurants ordering kiosks are changing the games of Quick service restaurants. From single location to chain restaurants, kiosks are everywhere, and they are:
- Increasing order throughput
- Reduced Human Errors
- Mobile payment support
- Restaurant ordering
- Spa booking and much more.
Kiosks have improved the user experience and have led to shorter wait times even during the rush hours.
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Recreational Venues & Events
Spas, theme parks, and sports arenas use kiosks for traveling, registrations, and service selections. Guests can book appointments, select the settings (if possible and available) and access digital passes instantly. For high traffic events, kiosks can help streamline entry processes, parking allotment, and reduce reliance on paper tickets or staff-issued passes.
What are the Key Considerations for Deployment?
As with any technology, there are a few things that you need to keep in mind while adding self-service kiosks to your current ecosystem. Here is the breakdown of the things that you need to keep in mind:
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Data Privacy & Compliance
Ensure that the system you’re deploying is compliant with:
- GDPR: For data handling
- ISO/IEC 30107-3:For Biometric Verification
- PCI-DSS:for card payment
Look for kiosks that have built-in security protocols, encrypted communication, and audit-ready logging.
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Seamless Integration
The value of a kiosk is fully realized only when it can seamlessly with your existing infrastructure:
- Hotel PMS
- Restaurant POS
- Customer CRM
- Loyalty programs
- National-ID or e-passport systems
APIs and SDKs should be available for deep, real-time integration.
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Accessibility & Design
While deploying any kiosk, one of the things that you need to keep in mind is the seamless integration of kiosks in your current ecosystem and what kind of kiosks will actually meet your requirements. From Counter-top kiosks to rugged outdoor units, which one will suit you the best? Here is the breakdown of kiosk type for your better understanding:
- Wall-mounted Kiosk
- Pedestal or Floor Mounted Kiosk
- Table Top Kiosk
Along with all these, you need to keep in mind the indoor or outdoor durability, region specific complaints.
What’s Ahead: The Future of Hospitality Kiosks
Hospitality isn't standing still, and neither are self-service kiosks. We’re moving into an era, where kiosks are more than check-in machines; they’re becoming end-to-end guest service stations.
Modern kiosks now support multi-step interactions like ID verification, room selection, upselling and payment processing all wrapped in the sleek user-friendly interface. And because they’re designed to integrate effortlessly with the hotel PMS systems. They fit smoothly into existing workflows without disrupting any operations.
From Boutique restaurants to luxury resorts, forward-thinking businesses are using kiosks to streamline guest journeys, cut queues, and enhance brand perceptions, without compromising service quality. As the preference of the customers evolve, and contactless expectations are constantly on rise, these kiosks are helping hotels to stay relevant, responsive, and stay guest focused.
Why Choose Moreze?
At Moreze, we don't just manufacture kiosks, we deliver complete self-service experiences tailored for the modern requirements. Whether you are in the hospitality, healthcare, retail, or public sector, our kiosks are engineered for efficiency, elegance, and ease of use.
Designed and developed in India, Moreze kiosks combine intuitive design, modular configuration, and smart touch interfaces that help you reduce queues, optimize resources, and elevate the end-user experience.
Our solutions are:
- Tailored to fit your requirements.
- Ready for plug & play deployment.
- Built for scalability across locations.
- Designed with functionality in mind.
With cutting-edge technology and premium build quality, moreze makes it simple for businesses to adopt and scale self-service strategies with confidence.
With Moreze, you are not just adopting self service, you’re elevating the hospitality experience with a partner that understands your niche and adapts to it.
Simple. Seamless. Smart : That’s Moreze's promise.