Posted on 24 June 2022 by Vinod Rathore
Many medium and large organizations such as educational institutions, government companies, and private firms offer canteen facilities to their people as a welfare measure. However, canteen management is a strenuous task as proper meal management for many people comes with challenges. Thanks to modern self-service kiosks, which enable companies to manage numerous canteen operations without human intervention. Canteen management kiosks are not about just placing orders; they also aid in client engagement, resulting in improved customer relationships. Before we get into the use cases of canteen management kiosks, let's first understand the obstacles canteens confront in providing exceptional service.
Managing a canteen or cafeteria has its own set of difficulties. One of the main challenges that canteen managers face is long lines, resulting in longer wait times that upset customers. Another common canteen issue is order inaccuracy, which occurs because orders pass via intermediaries before reaching the kitchen, resulting in erroneous or mismatched orders. Another new concern canteen managers are facing is preventing the spread of corona among customers and staff members. All of these obstacles have made room for kiosks to manage the canteen while avoiding numerous hazards.
A self-service kiosk is a device that allows customers to place orders without having to contact canteen employees. A consumer only needs to choose the food item he wants to eat by tapping on the screen. The customer's order then goes to the back-end team, which fulfils the customer's requirements. There are numerous advantages to using kiosks in canteen management.Reduced Wait Time
Customers typically encounter foot traffic in canteens, leading to higher wait times and an unpleasant canteen experience. Using kiosks in the canteen reduces long queues and ensures that customers receive their orders as soon as possible.No Confusion
Earlier, customers used to pay and order meals at the counter, and then the cashier would transmit the order to the cook, which was a complex process. In the catering industry, mistakes like placing the wrong order and misplaced orders are common occurrences. By minimizing intermediaries' involvement, kiosks help eliminate all of these mistakes and misunderstandings.Eliminates Customer Anxiety
When customers place an order at a canteen counter, they frequently feel anxious. Fear of misunderstanding and not knowing the precise pricing of food goods adds to customers' worry. A customer feels more comfortable ordering through a kiosk instead of sharing it with staff members. Self-service kiosks address all these issues, promising shorter waits and increased privacy.Billing & Payment
Billing errors and confusion are common for all canteen managers. Customers are also concerned with mutilated notes and the lack of change. Kiosks enable accurate billing and give customers various payment choices, benefiting both the canteen and the customers.Mitigates Chances of Corona Transmission
Long queues at canteen counter is a threat in the covid- era: therefore a company must limit the interpersonal contact to ensure that customers feel safe while ordering. Self-service kiosks are the most appropriate instruments for ensuring that customers maintain social distance in the canteen. These kiosks are easy to disinfect, making them an ideal tool for a canteen to ensure customer safety.
Kiosks are changing the way canteens run their operations. This cutting-edge tool aids the canteen in achieving client satisfaction while reducing costs. Given the potential of self-service kiosks, it is safe to predict that their use in canteens and other industries will grow in the future.
If you are looking forward to deploying kiosks for Canteen Management System, you should opt for Moreze. Our top-notch Kiosks ensure efficiently managing cafeteria operations, including meal orders, billing & payment, and kitchen inventory.