Posted on 24 May 2022 by Vinod Rathore
Kiosk machines, often known as self-service kiosks or interactive kiosks, are no longer new to the world. They have already proved their value in optimizing many businesses, from retail to tourism. They have been gaining a lot of traction in recent years. That's why the global kiosk market can reach $51.05 billion in 2028. As an organization's client base increases, providing customer service gets more challenging. This is where interactive kiosks shine as a practical approach for dealing with large crowds of clients.
Kiosks have established themselves as a powerful self-service tool that allows users to access information and conduct transactions. The free-standing electronic devices are particularly effective in high-traffic areas like airports, shopping malls, and large corporations. They serve a wide range of purposes, including wayfinding, bill payments, and retail sales. The kiosks supplement an organization's current service offerings. Public and private organizations deploy self-service kiosks to promote their products and services.
Kiosk machines have a plethora of benefits that positively reflect the efficiency and productivity of a company. The key benefits of employing this advanced tool are that it improves the customer experience as they are user friendly and always ready to help. The deployment of interactive kiosks eliminates the need for staff, thereby reducing business costs. The small size of kiosks makes them ideal for any location with a high volume of foot traffic.
Banks are increasingly deploying interactive kiosks to provide a better experience to their customers. The kiosks have to reduce the burden of bank staff by performing various cash and non-cash transactions, including money transfers, bill payments, resolving queries and chequebook requests. It is proving beneficial for customers as they can perform easy and fast transactions by avoiding long queues.
Travel & Tourism
The use cases of interactive kiosks are increasing in the tourism sector to provide a convenient and safe journey for tourists. Tourist advertising, ticket printing, hotel booking, and public vehicle tracking are all roles it plays in the tourism business.
Corporates and institutions are also using interactive kiosks for stakeholder engagement. It is an expert solution to reduce the workload. It can brilliantly perform tasks like employee self-service, employee assessment, leave management, time and attendance management, and employee transport requests.
The interactive kiosk is emerging as a reliable bridge between healthcare professionals and patients. The hospitals need to handle the data of a large number of patients, which is a tedious task. The digital kiosk is an effective way to store and share the medical history with the patient. It also simplifies other health care tasks such as patient registration, medical report printing, and payment collection.
Self-service kiosks are rising in the retail industry as it effectively manages high volumes of foot traffic. The innovative solution is already helping improve customer engagement in supermarkets, shopping malls, and auto dealerships. It performs tasks such as customer education, advertising, and online payment in retail.
Whether it is a hotel, bar, or resort, all hospitality businesses must provide excellent customer service. And giving them complete freedom and flexibility is the best way to ensure their comfort and convenience. Customers may take control and make their selections using a self-service kiosk. It enables clients to complete procedures like check-in and check-out at their leisure without staff intervention.
Moreze is a one-stop solution provider that provides kiosk machines that perfectly meet your business requirements. Our custom solutions streamline your operations the way you want in the most cost-efficient way.
Easy Integration : The self-service kiosk from Moreze is simple to integrate with third-party apps and back-end systems.
Customized Kiosks : The self-service kiosk from Moreze is simple to integrate with third-party apps and back-end systems.
Management and security : The self-service kiosk from Moreze is simple to integrate with third-party apps and back-end systems.
Intuitive design : The self-service kiosk from Moreze is simple to integrate with third-party apps and back-end systems.
Given the popularity of kiosk machines, it is safe to say that it is one of the fastest-growing trends in numerous industries. Organizations are developing new ways to use these kiosks, giving consumers more value and assisting businesses in improving the customer experience. Interactive Kiosks have a lot of potential to add value to both brands and consumers in the future.
Biometric backed identification
QR code and document scanner
Multiple digital payment options
Multiple connectivity options
Attendance management with liveness detection
Complete customization as per the business need