Posted on 07 October, 2023byArjun Singh
Inevitably, the surge in shoppers and sales during this period often translates to crowded stores, lengthy queues, overwhelmed cashiers, and occasionally disgruntled customers—a challenging scenario for retailers. However, a variety of interactive retail kiosks, ranging from endless aisle solutions to automated smart lockers and self-checkout systems, are strategically designed to ease these challenges for retailers and enhance the holiday shopping experience for their customers. Here's how:Driving Efficiency
While some shoppers enjoy leisurely browsing through every aisle, others have specific items in mind and aim to complete their shopping swiftly. Endless aisle kiosks are engineered to streamline the entire retail journey. Shoppers can efficiently browse and select from the available inventory, whether in-store or online, and make their purchases directly from the kiosk. This not only expedites the shopping process for customers but also helps retailers manage in-store congestion effectively—a mutually beneficial solution.Reducing Wait Times
As an increasing number of consumers embrace the convenience of online shopping, services like "buy-online, pick-up in-store" (BOPIS) have gained immense popularity. To eliminate the need for BOPIS customers to wait in long checkout lines, automated smart lockers provide a user-friendly order pickup solution. Shoppers can effortlessly retrieve their orders from lockers by scanning a barcode or entering a unique PIN—no waiting and no queues necessary.Enhancing Customer Service
For retailers, delivering exceptional customer service remains a top priority, especially during the bustling holiday season. Many retailers even hire additional staff members to ensure that customers receive the service they deserve. Self-service checkout kiosks play a crucial role in achieving this goal. These kiosks enable customers to quickly scan, pay for, and bag their items, freeing up some employees to focus on providing customer-centric support. This results in more employees available to assist throughout the store, ultimately elevating the level of customer service shoppers experience.