Telecommunications and self-service could go hand-in-hand based on the sheer number of active and potential users of mobile phone in the current day and age. Catering each and every user for various services with personalised attention by an executive is extremely time consuming and expensive for the telecom companies. On the other hand, self-service technology can easy manage a large number of crowd with utmost customer satisfaction.
Apart from being placed at the customer service store of the telecom company, the kiosks could also be place at various public places like public transport stations, malls, corporate parks, etc. for quick and easy access to users.
Biometric based ID verification
Queue Management with Token issuance
Sim card dispensing
Signature pad for Digital Sign
Recharges for top-ups and other VAS
Surveys, Suggestions, and Incognito reporting of complaints
Provide 24/7 customer Accessn
Reduce Staffing Demands
Encourage Eco-friendly Alternative to Paperwork
Audit and Track User Activity
Increase Customer Engagement and Satisfaction