Success in the hospitality industry is only associated with complete customer satisfaction. Thus, the hospitality industry always have to be equipped with the latest technology to cater to the ever increasing needs of the customers. Self-service kiosks, thus, can be helpful in easing out some of the challenges of the hospitality industry. It provides complete freedom and flexibility to the customers.
Self-service Kiosks allow the customers to take control and make their own choices. With this, customer satisfaction is absolutely assured. When a customer has a problem that requires human resolution, staff can focus completely on the problem at hand because of the reduced pressure on their time.
Biometric based ID verification
Self-Check in and Check-out
Room key issuance
Signature pad for Digital Sign
Surveys, Suggestions, and Incognito reporting of complaints
ID card Scanner
Provide 24/7 customer Access
Ensure data security and privacy for the customer
Reduce wait time of tedious tasks, like checking in and out
Reduce Staffing Demands and increase staff attention to enhancing customer experience elsewhere
Provide more opportunities for upsell
Enforce Documentation Accuracy
Audit and Track User Activity
Increase Customer Engagement and Satisfaction